Office 365 F1 A little background info first, Office 365 F1 is created for desk-less “Firstline” workers. Employees who don’t need a desktop version of Office 365. They don’t really create content but are able to open it and make minor changes in the Online versions of Office. Office 365 Government E1. Office 365 Government E3 Office 365 Government E4. Microsoft 365 A1. Microsoft 365 A3 Microsoft 365 A5. Microsoft 365 Business Premium. Microsoft 365 F1. Microsoft 365 E3 Microsoft 365 E5. With a qualifying plan you can: Create and view files. Advanced editing. Access extra mobile app features: iPad and iPhone extra.
-->Effective July 1, 2020, Microsoft is ending sales of the Kaizala Pro standalone service. You will no longer be able to purchase new Kaizala Pro subscriptions after this date, and existing Kaizala Pro subscriptions will not renew automatically when they expire.
Kaizala and Teams will continue to be accessible as part of the Microsoft365 and Office365 plans listed below. If you have one of the licenses listed below, you will still be able to access the Kaizala service through these licenses. Otherwise, to continue accessing the Kaizala service, click on the links below to learn more about these Microsoft 365 and Office 365 solutions.
- Microsoft 365 for Business, including:
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
- Microsoft 365 for Frontline, including:
- Microsoft 365 F3 (formerly Microsoft 365 F1) and Office 365 F3
- Microsoft 365 for Enterprise, including:
- Office 365 E1
- Microsoft 365 E3 and Office 365 E3
- Microsoft 365 E5 and Office 365 E5
- Microsoft 365 for Education, including:
- Microsoft 365 A1 and Office 365 A1
- Microsoft 365 A3 and Office 365 A3
- Microsoft 365 A5 and Office 365 A5
Microsoft is in the process of adding Kaizala Pro capabilities into Microsoft Teams, ultimately replacing the Microsoft Kaizala service. You can find information on the Kaizala features coming to Microsoft Teams here. This change is being implemented to assure new and renewing customers are licensed to easily transition from Kaizala to Teams.
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Original KB number: 2826047
Microsoft Office 365 F1
Problem
An Office 365 F plan user tries to set up a mail account for Exchange Online in Microsoft Outlook 2010 or Microsoft Outlook 2013. However, the user's Outlook profile isn't automatically set up. Instead, the user gets the following error message under Searching for your mail server setting in Outlook:
Office 365 F1 License
An encrypted connection to your mail server is not available.
Office 365 F1 Vs E3
Click Next to attempt using an unencrypted connection.
Office 365 F1 Plan
This error message is displayed even though the user entered his or her email address and password correctly on the Auto Account Setup page of the Add New Account Wizard in Outlook.
Cause
This behavior occurs if the user is trying to connect Outlook to Exchange Online by using Exchange Autodiscover. Office 365 F plans don't support using Outlook to access mail in Exchange Online through an Exchange connection.
Solution
To work around this behavior, do one of the following:
- Use Outlook Web App to access mail in Exchange Online.
- Set up Outlook to access mail in Exchange Online through a Post Office Protocol (POP3) connection. For more info about how to do this, see Set up a POP3 or IMAP4 connection to your email in Outlook 2010 or Outlook 2013.
More Information
For more information about Office 365 F plans, see Office 365 F1.
If Office 365 users who aren't F plan users get this error message, see the following Microsoft Knowledge Base article:
2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
Still need help? Go to Microsoft Community.